Global Contact Center Market 2021 by Company, Regions, Type and Application, Forecast to 2026

1 Market Overview

1.1 Product Overview and Scope of Contact Center

1.2 Classification of Contact Center by Type

1.2.1 Overview: Global Contact Center Market Size by Type: 2020 Versus 2021 Versus 2026

1.2.2 Global Contact Center Revenue Market Share by Type in 2020

1.2.3 Public Cloud

1.2.4 Private Cloud

1.2.5 Hybrid Cloud

1.3 Global Contact Center Market by Application

1.3.1 Overview: Global Contact Center Market Size by Application: 2020 Versus 2021 Versus 2026

1.3.2 Banking & Financial Services Industry

1.3.3 Consumer Goods and Retail

1.3.4 Government and Public Sector

1.3.5 Healthcare and Life Sciences

1.3.6 Manufacturing

1.3.7 Media and Entertainment

1.3.8 Telecommunication and Information Technology Enabled Services (ITES)

1.3.9 Others

1.4 Global Contact Center Market Size & Forecast

1.5 Global Contact Center Market Size and Forecast by Region

1.5.1 Global Contact Center Market Size by Region: 2016 VS 2021 VS 2026

1.5.2 Global Contact Center Market Size by Region, (2016-2021)

1.5.3 North America Contact Center Market Size and Prospect (2016-2026)

1.5.4 Europe Contact Center Market Size and Prospect (2016-2026)

1.5.5 Asia-Pacific Contact Center Market Size and Prospect (2016-2026)

1.5.6 South America Contact Center Market Size and Prospect (2016-2026)

1.5.7 Middle East and Africa Contact Center Market Size and Prospect (2016-2026)

1.6 Market Drivers, Restraints and Trends

1.6.1 Contact Center Market Drivers

1.6.2 Contact Center Market Restraints

1.6.3 Contact Center Trends Analysis

2 Company Profiles

2.1 8×8

2.1.1 8×8 Details

2.1.2 8×8 Major Business

2.1.3 8×8 Contact Center Product and Solutions

2.1.4 8×8 Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.1.5 8×8 Recent Developments and Future Plans

2.2 Five9

2.2.1 Five9 Details

2.2.2 Five9 Major Business

2.2.3 Five9 Contact Center Product and Solutions

2.2.4 Five9 Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.2.5 Five9 Recent Developments and Future Plans

2.3 Cisco

2.3.1 Cisco Details

2.3.2 Cisco Major Business

2.3.3 Cisco Contact Center Product and Solutions

2.3.4 Cisco Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.3.5 Cisco Recent Developments and Future Plans

2.4 Genesys

2.4.1 Genesys Details

2.4.2 Genesys Major Business

2.4.3 Genesys Contact Center Product and Solutions

2.4.4 Genesys Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.4.5 Genesys Recent Developments and Future Plans

2.5 Oracle

2.5.1 Oracle Details

2.5.2 Oracle Major Business

2.5.3 Oracle Contact Center Product and Solutions

2.5.4 Oracle Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.5.5 Oracle Recent Developments and Future Plans

2.6 Newvoicemedia

2.6.1 Newvoicemedia Details

2.6.2 Newvoicemedia Major Business

2.6.3 Newvoicemedia Contact Center Product and Solutions

2.6.4 Newvoicemedia Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.6.5 Newvoicemedia Recent Developments and Future Plans

2.7 Connect First

2.7.1 Connect First Details

2.7.2 Connect First Major Business

2.7.3 Connect First Contact Center Product and Solutions

2.7.4 Connect First Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.7.5 Connect First Recent Developments and Future Plans

2.8 Aspect Software

2.8.1 Aspect Software Details

2.8.2 Aspect Software Major Business

2.8.3 Aspect Software Contact Center Product and Solutions

2.8.4 Aspect Software Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.8.5 Aspect Software Recent Developments and Future Plans

2.9 Nice Ltd.

2.9.1 Nice Ltd. Details

2.9.2 Nice Ltd. Major Business

2.9.3 Nice Ltd. Contact Center Product and Solutions

2.9.4 Nice Ltd. Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.9.5 Nice Ltd. Recent Developments and Future Plans

2.10 3clogic

2.10.1 3clogic Details

2.10.2 3clogic Major Business

2.10.3 3clogic Contact Center Product and Solutions

2.10.4 3clogic Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.10.5 3clogic Recent Developments and Future Plans

2.11 Bt Group

2.11.1 Bt Group Details

2.11.2 Bt Group Major Business

2.11.3 Bt Group Contact Center Product and Solutions

2.11.4 Bt Group Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.11.5 Bt Group Recent Developments and Future Plans

2.12 West Corporation

2.12.1 West Corporation Details

2.12.2 West Corporation Major Business

2.12.3 West Corporation Contact Center Product and Solutions

2.12.4 West Corporation Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.12.5 West Corporation Recent Developments and Future Plans

2.13 Liveops

2.13.1 Liveops Details

2.13.2 Liveops Major Business

2.13.3 Liveops Contact Center Product and Solutions

2.13.4 Liveops Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.13.5 Liveops Recent Developments and Future Plans

2.14 Mitel Networks Corporation

2.14.1 Mitel Networks Corporation Details

2.14.2 Mitel Networks Corporation Major Business

2.14.3 Mitel Networks Corporation Contact Center Product and Solutions

2.14.4 Mitel Networks Corporation Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.14.5 Mitel Networks Corporation Recent Developments and Future Plans

2.15 Ozonetel

2.15.1 Ozonetel Details

2.15.2 Ozonetel Major Business

2.15.3 Ozonetel Contact Center Product and Solutions

2.15.4 Ozonetel Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.15.5 Ozonetel Recent Developments and Future Plans

2.16 Evolve IP

2.16.1 Evolve IP Details

2.16.2 Evolve IP Major Business

2.16.3 Evolve IP Contact Center Product and Solutions

2.16.4 Evolve IP Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.16.5 Evolve IP Recent Developments and Future Plans

2.17 Yuntongxun

2.17.1 Yuntongxun Details

2.17.2 Yuntongxun Major Business

2.17.3 Yuntongxun Contact Center Product and Solutions

2.17.4 Yuntongxun Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.17.5 Yuntongxun Recent Developments and Future Plans

2.18 Alibaba

2.18.1 Alibaba Details

2.18.2 Alibaba Major Business

2.18.3 Alibaba Contact Center Product and Solutions

2.18.4 Alibaba Contact Center Revenue, Gross Margin and Market Share (2019-2021)

2.18.5 Alibaba Recent Developments and Future Plans

3 Market Competition, by Players

3.1 Global Contact Center Revenue and Share by Players (2019-2021)

3.2 Market Concentration Rate

3.2.1 Top 3 Contact Center Players Market Share

3.2.2 Top 10 Contact Center Players Market Share

3.2.3 Market Competition Trend

3.3 Contact Center Players Head Office, Products and Services Provided

3.4 Mergers & Acquisitions

3.5 New Entrants and Expansion Plans

4 Market Size Segment by Type

4.1 Global Contact Center Revenue and Market Share by Type (2016-2021)

4.2 Global Contact Center Market Forecast by Type (2021-2026)

5 Market Size Segment by Application

5.1 Global Contact Center Revenue Market Share by Application (2016-2021)

5.2 Contact Center Market Forecast by Application (2021-2026)

6 North America by Country, by Type, and by Application

6.1 North America Contact Center Revenue by Type (2016-2026)

6.2 North America Contact Center Revenue by Application (2016-2026)

6.3 North America Contact Center Market Size by Country

6.3.1 North America Contact Center Revenue by Country (2016-2026)

6.3.2 United States Contact Center Market Size and Forecast (2016-2026)

6.3.3 Canada Contact Center Market Size and Forecast (2016-2026)

6.3.4 Mexico Contact Center Market Size and Forecast (2016-2026)

7 Europe by Country, by Type, and by Application

7.1 Europe Contact Center Revenue by Type (2016-2026)

7.2 Europe Contact Center Revenue by Application (2016-2026)

7.3 Europe Contact Center Market Size by Country

7.3.1 Europe Contact Center Revenue by Country (2016-2026)

7.3.2 Germany Contact Center Market Size and Forecast (2016-2026)

7.3.3 France Contact Center Market Size and Forecast (2016-2026)

7.3.4 United Kingdom Contact Center Market Size and Forecast (2016-2026)

7.3.5 Russia Contact Center Market Size and Forecast (2016-2026)

7.3.6 Italy Contact Center Market Size and Forecast (2016-2026)

8 Asia-Pacific by Region, by Type, and by Application

8.1 Asia-Pacific Contact Center Revenue by Type (2016-2026)

8.2 Asia-Pacific Contact Center Revenue by Application (2016-2026)

8.3 Asia-Pacific Contact Center Market Size by Region

8.3.1 Asia-Pacific Contact Center Revenue by Region (2016-2026)

8.3.2 China Contact Center Market Size and Forecast (2016-2026)

8.3.3 Japan Contact Center Market Size and Forecast (2016-2026)

8.3.4 South Korea Contact Center Market Size and Forecast (2016-2026)

8.3.5 India Contact Center Market Size and Forecast (2016-2026)

8.3.6 Southeast Asia Contact Center Market Size and Forecast (2016-2026)

8.3.7 Australia Contact Center Market Size and Forecast (2016-2026)

9 South America by Country, by Type, and by Application

9.1 South America Contact Center Revenue by Type (2016-2026)

9.2 South America Contact Center Revenue by Application (2016-2026)

9.3 South America Contact Center Market Size by Country

9.3.1 South America Contact Center Revenue by Country (2016-2026)

9.3.2 Brazil Contact Center Market Size and Forecast (2016-2026)

9.3.3 Argentina Contact Center Market Size and Forecast (2016-2026)

10 Middle East & Africa by Country, by Type, and by Application

10.1 Middle East & Africa Contact Center Revenue by Type (2016-2026)

10.2 Middle East & Africa Contact Center Revenue by Application (2016-2026)

10.3 Middle East & Africa Contact Center Market Size by Country

10.3.1 Middle East & Africa Contact Center Revenue by Country (2016-2026)

10.3.2 Turkey Contact Center Market Size and Forecast (2016-2026)

10.3.3 Saudi Arabia Contact Center Market Size and Forecast (2016-2026)

10.3.4 UAE Contact Center Market Size and Forecast (2016-2026)

11 Research Findings and Conclusion

12 Appendix

12.1 Methodology

12.2 Research Process and Data Source

12.3 Disclaimer